Shipping & Returns

⏸️Shipping to the USA (Paused)

It pains us to say that we have had to pause shipments to the USA. We are currently only shipping within Canada.

Recent border changes have made US shipping unpredictable and potentially expensive for recipients upon arrival.

To our USA customers: we love and appreciate you so much! ♥️ We hope to serve you again soon.

🛍 Free Contactless Pick-Up (Calgary Boutique)

• Available 7 days a week.

• Many orders are ready within hours, but some may take longer.

• Please wait for your “Ready for Pick-Up” email & text confirmation before heading down.

• Pick-up instructions will be included in your confirmation.

🍁 Canadian Shipping (Canada Post Expedited*)

We strive to be transparent about turnaround times and expedite order processing to ensure timely delivery.

• Shipping days: Monday–Friday

• Processing time: usually the same or next business day (sometimes a few days longer).

• Tracking: A shipment notification email will be provided once your package ships.

• Delays: Canada Post can sometimes experience unavoidable delays outside of our control.

Flat-Rate Costs (within Canada):

BC, AB, SK, MB

• $9 flat-rate Expedited Shipping

• Free Shipping over $175

• Delivery: 1–3 business days (location dependent)

ON, QC, NL, PEI, NT, NS

• $19 flat-rate Expedited Shipping

• Free Shipping over $200

• Delivery: 3–5 business days (up to 10 for remote areas)

📋 Helpful Order Tips

• Double-check your cart (quantities, colours, styles, items, etc).

• Review your shipping & contact info carefully (postal code, apartment/unit, quadrant, etc).

• Sending a gift? Email us; no receipt will be included, and we can add a note for you.

• Need it by a specific date? Please plan ahead; Canada Post and couriers can face delays.

• We are not responsible for stolen/lost packages marked as delivered. (We can help open a ticket with Canada Post if needed.)

📦 Returned to Sender Policy

Orders may be returned to us (the sender) if:

• They are not picked up at a local post office within the time frame provided by Canada Post.

• The shipping or customer information provided is missing or incorrect.

Unfortunately, once a package is marked “Return to Sender,” the process cannot be stopped—even with a service ticket. Returned packages:

• They are sent back to us with additional fees charged by Canada Post.

• It can take a long time to arrive back at our store.

If your order is Returned to Sender, you have two options:

1. Have it resent:

   • After correcting any shipping information, we’ll send you an invoice for a new shipping label.

   • Once payment is received, your order will be resent.

2. Request a refund:

   • A refund will only be processed once the returned package arrives back to us.

   • The original shipping cost will not be refunded.

   • A restocking surcharge of up to 20% will be deducted to cover Canada Post’s fees (for both the original shipment and the return).

🔄 Return & Exchange Policy

In-Store Purchases

• Refund: within 15 days of original purchase.

• Exchange/Store Credit: within 30 days.

• Items must be unused, in new condition, with tags attached.

• Receipt + original payment method required.

Online Purchases

• Refund: within 15 days of receiving your order.

• Exchange/Store Credit: within 30 days.

• Shipping fees are non-refundable.

• Return shipping costs are the customer’s responsibility.

Items Not Eligible for Return/Exchange

For energetic, sanitary, or health reasons:

• Crystals

• Tarot & Oracle Decks

• Candles

• Incense

• Cleansing Bundles, Herbs, Roots, Salts & Powders

• Pendulums

• Horse Shoes

• Oils

• Skin Care

• Sale Items

❤️ Gratitude

Thank you so much for supporting us, it truly means the world this small team at Rite of Ritual. Please reach out anytime at support@riteofritual.com - we aim to reply quickly.

With endless gratitude,
All of us here at Rite of Ritual ♥️