Awesome experience! Cannot say enough wonderful things. I ordered from online, so I can't speak to the storefront (though it looks fantastic). I mistakenly chose an incorrect item, and hoped to have it swapped before shipping. So, I opted to text the number indicated on my order confirmation email. I was greeted by an exceptionally pleasant woman named Keisha, through text. She was more than happy to make the adjustment, and handled it like a breeze while still managing to be crazy personable through text :) So, a shout out to her specifically! shipping was quick as a bunny, packaged wonderfully, and all was exactly as expected!! Will definitely be a new regular :)